(Concord, NH) – Lisa Gilbert joined New Hampshire Federal Credit Union in 1987 as a part-time Computer Operator and later that year became a full-time Computer Operator. Her attention to detail and knowledge of technology led to her promotion as Department Manager in 1995. As technology advanced, so did Lisa’s skills. In 2000, she became Information Systems Manager. She then moved into the role of Information Systems Administrator.
Lisa’s skillset broadened and in 2017, she became Operations Manager. In this role, Lisa handles concerns members may have with debit cards, online banking, and much more. Over the years, Lisa has seen many changes. She states: “I have witnessed the Credit Union’s growth from one to three offices, with the opening of the North Main Street and Lee locations, and then the creation of the Centers for Finance & Education.”
With the introduction of email, the internet, and upgrading to electronic services, Lisa learned to better serve members using the new technologies. She has also watched NHFCU’s assets grow to $330 million.
Through the transitions, Lisa’s top priorities remain the same – to show empathy and professionalism, and an eagerness to provide options and solutions for members.
NH Federal Credit Union (NHFCU) is a $330 million financial cooperative with locations in Concord and Lee, NH. Beyond traditional savings and lending products, NHFCU also offers free financial education and one-on-one coaching through the Centers for Finance & Education. To learn more about NHFCU and the Centers for Finance & Education, call (603) 224-7731 or visit their website, www.nhfcu.org.