https://www.indeed.com/job/lead-service-specialist-senior-hvac-technician-94568ac12099e8b7

Great Service Makes Sense.®

It’s not just a tagline—it’s how we operate. We’re a family-owned, local HVAC company that prioritizes real human connections over call centers and big corporate confusion.

Who We Are (And Who We Aren't)

Let's be honest: a lot of companies in this industry just want to turn their elite, veteran service techs into high-pressure salespeople with a tool bag. That’s not us. We recently won the BBB Torch Award for Ethics because we don't push quotas, we don't sell people things they don't need, and we do the job right.

We also believe in the community we serve, which is why we give back to a different local non-profit initiative every single month. We are currently searching for a highly experienced Lead Service Specialist to serve as our top-tier diagnostic expert. If you are a seasoned technician who is sick of the corporate grind and wants a company where your advanced skills are valued, your time off is respected, and you can focus on mastering your craft rather than hitting a sales quota, you belong here.

The Role

You are the ultimate problem solver and the technical anchor of our service team. As a Lead HVAC Service Specialist at GSMS, you will tackle the most complex troubleshooting, diagnosis, and repairs on both residential and commercial HVAC equipment. You won't just be swapping parts; you perform "big picture" troubleshooting—analyzing the complete system to find the root cause. You will also serve as a mentor, occasionally guiding Service Specialist Assistants, and you will be the face of the company, communicating complex repairs to clients in an honest, easy-to-understand way.

What You’ll Actually Be Doing:

• Troubleshooting and repairing complex HVAC equipment efficiently and logically, serving as the go-to expert for tough diagnostics.
• Performing deep, "big picture" diagnostics on advanced systems, including commercial equipment, complex boiler systems, and multi-zone mini-splits.
• Mentoring and guiding short-term and long-term Service Specialist Assistants in the field.
• Professionally communicating system repairs, operations, and pricing on service agreements or accessories to clients in "layman" terms.
• Completing all required paperwork accurately to provide clients with detailed summaries, and collecting payments.
• Encouraging system replacements only when it is logical, appropriate, and in the best interest of the client.
• Maintaining a clean, properly stocked, and highly organized company work vehicle while tracking necessary maintenance.
• Participating in a fair on-call rotation to ensure our clients are supported during after-hours emergencies.
• Assisting the installation team or performing standard maintenance work when needed.
• Attend & help coordinate scheduled training and identifying areas of improvement for the service department.

What You Bring to the Table:

• The Experience: 6+ years of proven HVAC Service experience. Equipped with advanced technician tools.
• The Licenses (Required): NH Issued Gas Service License, EPA Universal Refrigeration Certification, OSHA 10 Certification.
• The Technical Chops: Expert-level electrical troubleshooting skills utilizing a multimeter, deep understanding of refrigeration theory, thermodynamics, and boiler operations. Substantial experience diagnosing and repairing residential equipment and mini-splits (multi-zone, branch boxes, etc.), plus the ability to braze and solder.
• The Grit: Ability to lift 100 pounds and work safely in tight or high spaces (climbing ladders, rooftops, etc.) in all weather conditions.
• The Independence & Leadership: Capable of working and thinking independently to solve problems, while also working well with and leading junior team members.
• The Professionalism: A valid driver’s license with a clean driving and criminal record. Neat, clean, and professional appearance.

The Perks (Why You Want to Work Here)

We aren't a big-box company, which means we can treat you like a human being and respect the years you've put into this trade.

• Top-Tier Pay: $35.00 - $45.00/hr based on experience, plus overtime opportunities.
• Paid Birthday Off: Because your special day matters!
• Company Attire: We provide your gear, plus a Boots & Pants allowance.
• Work-Life Balance: Paid Holidays and PTO. We want you to have time for what matters most.
• Take-Home Company Truck: A fully stocked, well-maintained vehicle so you can commute directly to your calls.
• Health & Future: Health Insurance and a Retirement Plan with a Company Match.
• Respect: A culture that values your elite expertise, supports your continued education, and treats you like a leader, not a sales machine.

Ready to join a shop where your decades of hard work actually matter? Apply today.

Pay: $35.00 - $45.00 per hour

Benefits:

• Company truck
• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Our culture is based on serving our neighbors and community. This position requires living within NH and our service area. Do you live in NH and within 30 minutes of Manchester, NH?

Work Location: In person